Herb decided to stop and talk with every person in the room, asking them questions about a son’s graduation, a recent wedding, a stay in the hospital and on and on. Kelleher came up to meet me, waxed with enthusiasm about my presentation and then walked me over to the buffet. I tend not to eat before I speak and when I finished, I was famished. The organizers promised me lunch with Kelleher after my presentation. The session started in the late morning and the group was to be served a buffet lunch. My Meeting with Herb: I was asked to speak on conflict to a group of 200 of Southwest’s top executives. His unconventional methods earned the loyalty of employees and the grudging respect of a skeptical industry. How could you not love a CEO who settled disputes by arm wrestling, rode his Harley right into and inside the office and helped out the baggage handlers when they were swamped?Īs an attorney with no airline experience, he started the company with one small plane and grew Southwest into an international airline empire. The Kelleher Legend: Herb Kelleher, Founder and CEO of Southwest Airlines, died last week at the age of 87 and the world is a lesser place because of his passing.
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